Please contact your carrier to verify terms of data usage and resetting mobile data limit for your account. Select Data usage under Wireless and network section. Usually, you will be prompted with a notification message upon reaching the specified data usage level but if you don't get one, follow these steps to check:Ĭ. If you've already reached the specified data usage level on your device, it's possible that you may no longer be able to send/receive messages because the mobile data or cellular data will also be disabled on your device. You will know if it's enabled if the check mark is present. Select More settings from the Wireless and network section.Į. Select OK when done checking/editing settings.įollow these steps to turn on/enable data on your Galaxy S3:Ĭ. If it's on you'll see the radio button is ON, otherwise is OFF. Press and hold the Power button with the device powered on.ī. To check if Airplane mode is disabled on your S3 device, follow these steps:Ī. Your device won't be able to send or receive phone calls or use any data service while the Airplane mode or Standalone mode is enabled or activated. Verify Airplane mode and ensure it's OFF or disabled.
You will use that 6-digit code to confirm deregistration.ĥ. You will have to enter the phone number you want to deregister from iMessage and then a confirmation code will be issued. If you no longer have your iPhone, then you need to log in to Apple website to deregister iMessage with your phone number.
Next, tap on Message, then turn iMessage OFF.ī. If you still have your iPhone, transfer your SIM card to your iPhone, then go to Settings. This means you need to deregister iMessage.įollow these steps to deregister or turn off iMessage on your device.Ī. If you have encountered any of the aforementioned symptoms, then it's likely that your phone number might still be registered with iMessage. Verify iMessage and make sure it is unregistered.Īmong the common indications that you may need to deregister iMessage include unable to receive SMS on your non-Apps device when the sender is using an iPhone, unable to send SMS to non-Apple device because they are being sent as an iMessage, which is not supported by the receiving device. Sometimes, you would not be able to send or receive a message when you're out of your network coverage.Ĥ. Make sure you are within your network carrier's coverage area. Otherwise, please contact customer support for further assistance on updating call & message blocks.ģ. If the number is there, then you can just remove it from the list by logging in to your account online through your carrier's website. Perhaps, you have previously activated a temporary block to stop unwanted calls and messages and that number is included in the list. Generally, the only the account holder can make changes to the account settings.Īnother possible reason as to why you can't send or receive a message on your device is the temporary messaging block feature enabled in your account. Just search for and choose the block(s) you want to check and then click Continue to proceed. In this section, you can View Details & Edit option located on the right under Block Services. Data blocks information can be found under My Verizon -> My Plans & Services -> and then Manage Verizon Family Safeguards & Controls. You can verify it online through your carrier's official website, or just call customer support to assist you further with account status verification.įor example, Verizon subscribers who are having the same problem while attempting to send/receive a message can go to Verizon website and log in to their accounts.
If you can't receive messages or download apps, then it's a good start to check your account status and verify for data or service blocks.
This is applicable only to Postpaid accounts.
Verify your account for possible data blocks. Otherwise, proceed to the next method when necessary.ġ. Please don't forget to test your device after performing each of these steps to see if the problem is already fixed. Let's try to check every possibility so we can isolate the problem and determine the right solution we aimed to obtain. Among the most common causes include data blocks on the account, messaging blocks, out of network coverage area, and incorrect data usage settings. There are several factors you need to consider if you happen to have trouble sending messages like image or video message.